+1 (929)446-2227 | support@kozenbeautywholesale.com
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Get In Touch

We'd love to hear from you. Whether it's a product question, wholesale inquiry, or just a hello — our team is here for you.

Our Address

100 Kwai Cheong Rd, Kwai Chung, New Territories, Hong Kong

Call Us

Mon–Fri, 9am–6pm

+1 (929)446-2227
Email Us

We reply within 24 hours

support@kozenbeautywholesale.com
Support Hours

Monday – Friday
9:00 AM – 6:00 PM EST

Send Us a Message

Fill in the form below and we'll get back to you within 24 hours.

Business Hours
Monday – Friday9:00 AM – 6:00 PM
Saturday10:00 AM – 4:00 PM
SundayClosed
Public HolidaysClosed

Quick Answers

Frequently Asked Questions

How long does shipping take?
Standard shipping takes 3–5 business days. Express (1–2 days) and Next Day options are also available at checkout. All orders over $50 qualify for free standard shipping.
What is your return policy?
We offer a 30-day hassle-free return policy on all unopened products. For opened products, please contact our support team. Refunds are processed within 5–7 business days.
Are your products cruelty-free?
Yes! Every product on Kozen Beauty Wholesale is 100% cruelty-free and we only partner with brands that share our commitment to ethical beauty.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email. You can also log into your account to view real-time order status and delivery updates.
Do you offer wholesale pricing?
Yes! We are a wholesale-first store. Register for an account to access wholesale pricing on all products. For bulk orders, contact us directly for special rates.
How do I pay via Payoneer?
After placing your order, you'll receive our Payoneer account details by email. Send the payment and upload a screenshot of the confirmation. Your order will be processed once we verify it.